Employee Assistance Program

A Message from Employee & Families Resources in Response to COVID-19

Coronavirus Disease 2019 or COVID-19 has been in the news and for many, the uncertainty of this pandemic can increase feelings of anxiety and stress, which is a normal response under such circumstances. Please don’t forget to look to EFR to help you navigate these feelings in the coming days and weeks. EFR is prepared to continue serving our clients. As part of our business continuity plan, our phone services will not be interrupted and many of our EAP counselors have access to telehealth counseling options. Do not hesitate to reach out. There are three, easy ways to connect with EFR:

  • Our phones are answered 24-hours a day and we can be reached at 800.327.4692.
  • You can chat with us online by clicking here 
  • You can email us by clicking here

For more information about this virus and the most recent updates related to the outbreak, please visit the Centers for Disease Control and Prevention website linked below.
CDC Information 


The Employee Assistance Program (EAP) is offered through Employee & Family Resources.  Visit their website to access EAP benefits.  

Use the following links if you desire to access specific resources:

Watch Employee and Family Resources' video to learn more about EAP.

If you have additional questions about EAP that are not answered in the FAQ (link at right), please contact IECA Executive Director, Terry Maloy, 641.226.1541.

Follow Employee & Family Resources on Facebook, Twitter, and Linked In to get weekly tips.